Resilient Houston Framework to Include COVID-19 Measures

posted May 19, 2020, 3:03 PM by Memorial Super Neighborhood

Houston Integrates COVID-19 Response and Recovery into Resilient Houston Framework 

Mayor's Office Press Release 

May 18, 2020 -- To effectively navigate through the global coronavirus pandemic, Mayor Sylvester Turner has updated the Resilient Houston plan to include a COVID-19 addendum to guide the city's response to this public health crisis and associated economic impacts.  Resilient Houston is the city's strategy for responding and recovering from unexpected shocks and systemic stresses, such as a hurricane, flooding, cyberattacks, or terrorism. 

"We did not develop a resilience plan to put it on a shelf and keep it there," said Mayor Sylvester Turner. "The City of Houston is using it in real time to provide relief during the COVID-19 public health crisis and the national economic downturn. It will guide us as we approach hurricane season, summer heatwaves, and other resilience challenges, that Houstonians know too well." 

Resilient Houston, first released in February 2020, is the city's framework for addressing urban resilience challenges at multiple scales. It develops a vision for Houston as a healthy place to live; an equitable, inclusive and affordable city; a leader in climate adaptation; a city that grows up, not out; and a transformative economy that builds forward. With the COVID-19 global pandemic and associated economic challenges, this vision and associated goals, targets, and actions are more critical than ever. The COVID-19 addendum to Resilient Houston helps Houston to manage the crisis while building its future. 

"The COVID-19 addendum details how Houston can apply our existing framework to the challenge at hand and how the City and our partners can prioritize the actions we take to maximize the benefits for Houstonians," said Marissa Aho, Chief Resilience Officer. 

The COVID-19 addendum identifies 42 of Resilient Houston's 62 actions and how they apply to ongoing COVID-19 response and recovery phases, including emergency response, stabilization, adaptive recovery, and institutionalization. It provides short tangible examples of how the COVID-19 global pandemic has amplified our existing resilience challenges and created new challenges to address. 

"The COVID-19 addendum to Resilient Houston will help to guide the approach we take to COVID-19 recovery, which will prioritize our most at-risk and vulnerable populations and include steps we can take to improve health, equity and access, and the economy," said Marvin Odum, COVID-19 Relief and Recovery Czar. 

Examples include how COVID-19 impacts employment and workforce development, supporting small businesses and products made locally, increasing equitable access to open recreational space for physical and mental health, equitable community engagement during recovery, and leveraging smart city infrastructure to better track public health data. 

The COVID-19 addendum was developed by Houston's Chief Resilience Officer with pro bono support from HR&A Advisors to analyze Resilient Houston's goals and actions in the context of the COVID-19 global pandemic and develop a framework for phasing resilience actions. 

About the City of Houston's Resilience Office

Marissa Aho, AICP, the Chief Resilience Officer (CRO) for the City of Houston, leads the city's resilience efforts, including the development and implementation of the Resilient Houston strategy, launched in February 2020. Resilient Houston is focused on building resilience at every scale and is organized into five chapters, 18 goals and targets, and 62 actions. Each chapter identifies actions for increasing the resilience of Houstonians, our neighborhoods, our bayous, our city, and our region.

To access Resilient Houston and the Covid-19 addendum (page 174-176), visit

For more information about Houston's resilience program, visit

COVID-19 Testing

posted May 19, 2020, 2:54 PM by Memorial Super Neighborhood

From Rene Ruiz 

I hope you are all safe at this time. As a community you may never know who may be in need of free testing. The nearest free testing site for the Westside is at Delmar Stadium, 2020 Mangum Road, from 11 a.m. - 7 p.m., and is active until further notice. For anyone in need of this service please call 832-393-4220 for access code. 

Thank you, 

Rene Ruiz 
Sr. Customer Service Representative 
Mayor’s Assistance Office 
Department of Neighborhoods 

Anyone, regardless of symptoms, may receive a FREE COVID-19 test at our drive-thru testing sites. Call 832-393-4220 for access code and directions to nearest site. A FEMA contractor calls with test results, also made available through the LabCorp or Quest Diagnostics website, as described in this document. 

After Hours 

If you reach our call center after hours, are requesting a test for you or someone else, and plan to come in the following day, please complete a prescreening application. 

Prescreening space is limited and will close once capacity is reached. Unique IDs are valid for 24 hours. 


Houston Health Department and partners to offer more than a dozen free COVID-19 test sites week of May 18 

Houstonians will continue to benefit from easier access to free COVID-19 tests as the Houston Health Department and its partner agencies offer 13 testing sites across the city the week of May 18, focusing on vulnerable communities. 

Texas Division of Emergency Management 

The Texas Division of Emergency Management (TDEM) and the health department will open four drive-thru test sites at these locations: 

Hilliard Elementary School, 8115 East Houston Street, May 18-20 
Yolanda Black Navarro Middle School, 5100 Polk Street, May 18-20  
B.C. Elmore Elementary School, 8200 Tate Street, May 21-23 
John R. Harris Elementary School, 801 Broadway Street, May 21- 23 
TDEM sites require appointments, obtained by calling 512-883-2400 or visiting The sites will open from 9 a.m. to 6 p.m. or until each reaches its daily capacity of 250 tests. 

United Memorial Medical Center 

United Memorial Medical Center (UMMC) and the health department will extend operations at an existing site and open five new drive-thru sites May 18-22 at these locations: 

Fonwood Early Childhood Center, 9709 Mesa Drive, 9 a.m. – 4 p.m.
Forest Brook Middle School, 7525 Tidwell Road, 10 a.m. – 5 p.m.
United Memorial Medical Center, 510 W Tidwell Road, 9 a.m. – 4 p.m.
Cullen Middle School, 6900 Scott Street, 10 a.m. – 5 p.m.
Griggs EC/PK/K School, 801 Regional Park Drive, 10 a.m. – 5 p.m.
The Houston Community College-Southeast testing site, 6815 Rustic Street, which opened May 7, will continue operations through May 22 from 9 a.m. – 4 p.m.

UMMC sites do not require people to have symptoms or appointments and have a daily capacity of 250 tests each.

People needing information about UMMC test sites can call 1-866-333-COVID or visit

Houston Health Department Community-Based Sites

The health department continues to operate two free drive-thru COVID-19 community-based testing sites open to anyone, regardless of symptoms. Each site has capacity for 500 tests per day and opens daily until capacity is reached.

People must call the department’s COVID-19 Call Center at 832-393-4220 to receive an access code and directions to the nearest community-based site.

Kroger Health

Kroger Health and the health department will operate a free drive-thru test site at the Acres Homes Multi-Service Center, 6719 W. Montgomery Drive, May 19-23.

The site requires appointments by visiting The site will operate 10 a.m. to 5 p.m. or until reaching its daily capacity of 175 tests.

Federally Qualified Health Centers

The health department is also providing test kits, lab access and equipment to four local Federally Qualified Health Centers (FQHC) so they can expand their COVID-19 testing capacity. The centers and phone numbers people can call to set up testing appointments are:

Spring Branch Community Health Center, 713-462-6565
El Centro de Corazon, 713-660-1880
Avenue 360 Health and Wellness, 713-426-0027 and
Lone Star Circle of Care at the University of Houston, 877-596-6192.
FQHC patients pay what they can afford, based on income and family size, and are not denied services due to inability to pay or lack of insurance.

Stay Informed

Houstonians should visit for test site information and updates about the COVID-19 response.

City Council Virtual Meetings Starting May 19

posted May 18, 2020, 6:36 AM by Memorial Super Neighborhood

The City of Houston Announces Public Participation Guidelines as City Council Begins Virtual Meetings on Tuesday, May 19, 2020 

Mayor's Office Press Release 

May 15, 2020 -- Consistent with Governor Greg Abbott’s suspension of various provisions of the Open Meetings Act, effective the May 19, 2020 meeting and until further notice, to reduce the chance of COVID-19 transmission, Houston City Council meetings will be held virtually using Microsoft Teams [*]. 

Public comment will be allowed via teleconference; no one will be allowed to appear in person in the Council Chamber. The meeting will also be broadcast on HTV, the City of Houston’s municipal channel, and streamed on the City’s website at and on Facebook at

To speak remotely at the May 19, 2020 Council Meeting: 
  • All speakers must register in advance (Monday, May 18, 2020 by 5 p.m.). All public comment will occur at the beginning of the meeting starting at 2 p.m. 
  • If you need translation services, please notify staff when registering. 
  • You will need to call in prior to the start of the meeting. The number to call is: (936) 755-1521; Conference ID# 839 659 132#. 
  • Please note that you must remain on mute until the Mayor recognizes you to speak. 
  • When your name is called, press *6 to unmute yourself, and again, to mute yourself after your timed comments are heard. You will then have 1, 2, or 3, minutes to speak and then the bell will ring. 
  • If you speak out of turn, the meeting administration may mute you. If you speak again out of turn, you may be removed from the meeting. 
  • If you did not register in advance, you will not be recognized to speak. 
  • Speakers who are late or do not speak up when their name is called will not be able to speak. 
  • Please hang up or disconnect to leave the meeting. 
  • Please note that phone numbers of public speakers may show during the broadcast and recording of the Council Meeting. 
The recording of a public meeting subject to the Open Meetings Act is public information under the Texas Public Information Act. 

[* TEAMS is a trademark of Microsoft Corporation] 

Distribution of Face Masks

posted Apr 30, 2020, 11:19 AM by Memorial Super Neighborhood

From Council Member Greg Travis 
April 30, 2020 

Dear Friends and Neighbors: 

I appreciate Mayor Turner providing 5,000 additional face masks to our office in hopes that any residents needing or wanting them are able to obtain appropriate facial coverings. 

It is critical these masks are distributed to the most vulnerable residents in District G - this includes the elderly, those with pre-existing medical conditions, and those who cannot afford to purchase masks for themselves or their family. To that end, I will not be haphazardly distributing our limited supply of face masks. 

Below is a list of local organizations and churches that have agreed to help distribute these masks. If you meet the criteria above and are in need of a mask please call the phone number listed and arrange for a pick-up at the location most convenient for you. Some of these locations are only able to operate during certain hours so please remember to call beforehand. 

These additional organizations have received masks from our office (If we are allocated more masks, we will update this list with new pickup locations): 

St. Philip Presbyterian Church (713) 622-4807 
St. Luke's United Methodist Church (713) 622-5710 
Houston Congregation for Reform Judaism (713) 782-4162 
Memorial Drive Presbyterian Church (713) 490-9544 

These organizations received an allotment of masks on Monday:

Memorial Drive United Methodist Church (713) 468-8356 ext. 119 
Ashford United Methodist Church (281) 497-1146 
St. John Vianney Catholic Church (281) 497-1500 


Greg Travis 

New Lease Fee for City Trash Containers

posted Apr 27, 2020, 11:54 AM by Memorial Super Neighborhood

For our delegate HOAs that do not use private contract garbage and recycle collection service. Please send comments, concerns, etc. to Council Member Greg Travis. 

Via Julia Retta: 

Council Member Kamin wanted you to be aware of an item on this week's agenda to create a new fee for the "Lease and Management of Containers for Garbage and Recyclables for Residential Units." This is Item 16 and you can find the RCA language here: 

"The Chapter 39 update establishes a cart lease fee of $0.57 per container, or $1.14 per customer household served.  The applied lease payment will provide proper maintenance and replacement levels for the city’s container inventory.  The updated asset management program places the City operation on par with other major Texas cities container management programs.   The lease fund will support appropriate purchasing levels of both black and green containers; replacement parts and tools; rolling stock; and personnel to support deliveries and customer service in the four solid waste operations quadrants.  The lease charge will appear on customer monthly water bills beginning effective July 1, 2020." 

We wanted you all to know about this ASAP. I suspect the item will be tagged giving us another week to review, and for your information, we are planning a broader email to our civic clubs and email list early next week, but are trying to get more information first. 

Please let us know of any feedback, concerns, questions. 

Thank you for your leadership! 

COVID-19 Community Resource Guide

posted Apr 27, 2020, 11:26 AM by Memorial Super Neighborhood

Congresswoman Lizzie Fletcher Releases COVID-19 Community Resource Guide 

Washington, April 24, 2020 

Today, Congresswoman Lizzie Fletcher (TX-07) released a COVID-19 Community Resource Guide to ensure residents across Texas’ Seventh Congressional District have access to essential information on the different resources available during the pandemic. The COVID-19 Community Resource Guide includes information on local and federal resources, health guidance from Harris County and the Centers for Disease Control and Prevention, small business assistance, frequently asked questions, and more. 

“As our community responds to the COVID-19 pandemic, we are all navigating real challenges in our lives.  Helping our community combat these challenges is one of my top priorities, which is why I am glad to share our COVID-19 Community Resource Guide,” said Congresswoman Lizzie Fletcher.  “I want to make it as easy as possible to navigate the various avenues of support available — from health care to nutrition to small business assistance — as well as answer some of the most frequently asked questions. I hope families across our district find these resources helpful, and my office will continue to provide assistance with any additional inquiries.” 

The COVID-19 Community Resource Guide provides a wide range of resources in Texas’ Seventh Congressional District.  You can access the guide here

COVID-19 City Virtual Town Hall

posted Apr 27, 2020, 11:05 AM by Memorial Super Neighborhood

Tune in to the Coronavirus Virtual Town Hall on Tues., April 28th at 5 p.m.  The Town Hall will feature Mayor Sylvester Turner, U.S. Rep Sylvia Garcia, State Senator Carol Alvarado, Dr. Laila Woc-Colburn and other local health experts. 

You can watch live on the Houston Municipal Channels @HTVHouston’s Facebook page and Channel 16. 

Mary Benton 
Director of Communications 
Office of Houston Mayor Sylvester Turner 

Fill out your Census 2020 form at home

posted Mar 31, 2020, 12:46 PM by Memorial Super Neighborhood

From Rene Ruiz: 

Hope you are doing well during this time of Stay Home Work Safe order. While several families are home we would like to remind them the importance of filling out their Census form. Please assist the City of Houston by sending this out via email and thru your newsletters. The attached updated graphic puts the call for Census participation in the context of the Stay Home Work Safe order, as follows: 

Take the Census from the safety of your own home at or 1-844-330-2020. 

Thank You, 
Rene Ruiz 
Sr. Customer Service Representative 
Mayor’s Citizens’ Assistance Office 
Department of Neighborhoods 
City of Houston 
900 Bagby City Hall Annex 
Ground Level 
Houston, TX 77002 

832-393-0939 Direct 
832.393.0955 Main 
713.865.3397 Cell 
832-393-0952 Fax 

Virus Modifications to METRO Service

posted Mar 20, 2020, 3:36 PM by Memorial Super Neighborhood

COVID-19 Response Brings Significant Modifications to METRO Service 

Metro Transit Authority of Harris County sent this bulletin at 03/20/2020 04:25 PM CDT 


Release Date: March 20, 2020 
Media Hot Line: 713.739.4040 

Starting Monday METRO Bus Riders to Board & Exit Through Rear Doors During COVID-19 Response 

Also Beginning Next Week Fare Collection Temporarily Suspended 

New Back Boarding

METRO is making several significant service modifications to allow for continued safe operations of critical public transportation services amid the coronavirus COVID-19 response. 

Local Bus

  • Starting Monday, March 23, to support social distancing, passengers must use the rear door when boarding and exiting a local bus.
  • Only passengers with mobility issues will be able to request the use of the front door of the bus to access the ramp.
  • Beginning, Monday, March 23, local bus routes will be operating on a schedule similar to Saturday service   Monday through Friday.

Park & Ride Bus

  • Park & Ride routes to the Texas Medical Center will continue to operate normally.

292 West Bellfort/ Westwood/ TMC

297 South Point/ Monroe/ TMC

298 Kingsland/ Addicks/ NWTC/ TMC

  • Service will be reduced on all other Park & Ride routes  following a sharp ridership decline.
  • A shuttle has been added to serve stops in the TMC and reduce passenger loads on METRORail.


  • METRORail will operate on normal schedules. 

Fares and other Service Notes

  • Beginning Monday, March 23, METRO is temporarily suspending collection of fares on local bus, light rail, Park & Ride and METROLift.
  • The Authority is implementing this change to assist those facing sudden economic hardship and provide ease of use for medical workers.
  • Starting, Monday, March 23, all RideStore locations will be closed.

Passengers are reminded to only take essential trips to support essential services and follow the advice of public health officials.  Customers should check service alerts for updated schedule information.

Rail passengers

METRORail passangers practice social distancing as seats are marked unavailable.

Additional adjustments have reduced customer seating by 50 percent and allow passengers to spread out while on board. 

The following changes have been implemented to encourage social distancing:

  • Seats on buses and METRORail have been tagged as unavailable. 
  • Additional buses have been added to popular routes at peak commute times to reduce crowding on vehicles. 
  • Signs and notifications have been posted at transit centers, Park & Ride lots and rail stations to encourage passengers to practice responsible social distancing.
  • When buses reach 50 percent seating, digital signs will advise customers to wait for the next bus.

Bus Health Messages

Digitial sign displays hygine message.

TVM Cleaning

METRORail customers should spread out across each rail car and avoid crowding on trains.

Those utilizing Park & Ride buses and METROLift should also expect reduced seating to limit close contact among riders.

METRO is continuing with the practice of putting an even greater emphasis on disinfecting surfaces frequently touched by the public during our daily bus and rail cleaning(Click here for video of cleaning of METRORail platform.) As well as, displaying posters, digital signage and service alerts that remind riders of public health officials' recommendations to stop the spread of germs.

Print shop

Click image to watch behind the scenes production of METRO safety notices.

The additional safety measures may result in delays on certain routes and riders should plan accordingly, including adjusting travel schedules.  Also, METRO's TRIP app and Next Bus Arrival Texting may not be accurate. Customers should stay informed by subscribing to real-time, route information through METRO's service alert system and monitoring the agency's social media accounts, TwitterFacebook. Customer service can be reached at 713-635-4000.  


The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on METRO’s network, METRORail's system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR VanpoolMETROLiftHOV/HOT lanesBike & Ride program, Park & Ride, and road improvement projects. Learn more about METRO services at where you will also find useful tools like the RideMETRO app where you can plan your trip and even pay your fare from your phone.

March Memorial SN meeting cancelled

posted Mar 13, 2020, 5:57 AM by Memorial Super Neighborhood

The March 23 meeting of the Memorial Super Neighborhood has been cancelled in response to direction received this week from the City of Houston Super Neighborhood Alliance. 

From: SNA Advisory Council 
Sent: Wednesday, March 11, 2020 
Subject: COVID-19 Update and Emergency Health Declaration 

Following the mayor's press conference this afternoon, the SNA is advising all SNs to cancel all meetings and events scheduled for the remainder of March as a preventative measure to contain the spread of the COVID-19 virus. The Alliance will update you as more information becomes available. 

Please note that all community meetings hosted by the City of Houston have been postponed until after March 26. 

To view the mayor's press conference given earlier today, please use the following HTV video link:

Mike VanDusen 
Super Neighborhood Alliance, Secretary 

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