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Self Reporting Flooding - Through 311

posted Aug 30, 2011, 2:56 PM by Memorial Super Neighborhood   [ updated Sep 12, 2011, 9:32 AM ]
From Councilmember Pennington's Office:

If you all remember, one of the items our office presented at your Super Neighborhood meetings several times during last summer was a request to report flooding issues to 3-1-1. We informed you that self-reporting of flooding issues was going to be a big component of the Storm Drainage SWEET (Storm Water Enhanced Evaluation Tool). The current thinking on this prioritization tool was discussed at the Rebuild Houston Oversight Committee on August 23. While the RHOC is trying to work in 4 other factors, currently there are three factors to the prioritization score: Drainage Effectiveness (38%), Damages from Structural Flooding (38%) and Mobility Impacts (24%).

In the category of Drainage Effectiveness, self-reported 3-1-1 complaints of non-structural flooding accounts for 40% of the prioritization score. In the category of Damages from Structural Flooding, self-reported 3-1-1 complaints of structural flooding accounts for 65% of the prioritization score. And in the category of Mobility Impacts, self-reported 3-1-1 complaints about impassable streets accounts for 50% of the prioritization score. The score from self-reported 3-1-1 complaints is thus 51.9% of the total under the current prioritization criteria, meaning the most important factor in determining which areas have the greatest flooding issues comes from your self-reporting these types of issue to the City.

While it is hard to think about flooding during the current drought, and 23 days in a row of 100+ degree temperatures, we are once again advising constituents to report all flooding issues to 3-1-1. As I have said in the past, if you took pictures of past flooding events, I recommend you also report those through 3-1-1 to get them in the system for consideration.

As most are hopefully already aware, there are many ways to report such issues to 3-1-1:

(1)   Call 3-1-1 (cell phones or VoIP, call 713-837-0311) between the hours of 6:00 a.m. to 12:00 midnight 7 days a week;

(2)   Send a fax anytime any day to 713-837-0210

(3)   Send an email anytime any day to (***this is the preferred method if you want to attach pictures of the flooding***)

(4)   Use the online self-service request form: (select “Traffic, Streets and Drainage” with the logo pictures of a car; scroll down to “Maintenance & Repairs” and click on the link to the left of “Report Flooding”)